Returns & Refunds

Last updated: 25 October 2026

At FOREVERAUS, we want every order to arrive as described and in good condition. Please review our Returns & Refunds Policy before purchasing.

1. Change-of-Mind Returns

We do not offer voluntary returns, refunds or exchanges for change of mind, incorrect size selection, personal preference or unwanted purchases.

Please review the product description and sizing information before placing your order.

This does not affect your rights under applicable consumer protection laws.

2. Faulty or Defective Products

We accept returns and provide remedies where required by applicable consumer law, including for manufacturing defects and other failures to meet consumer guarantees.

Examples of manufacturing defects may include:

• Faulty stitching or seams
• Holes, tears or material defects present on arrival
• Faulty construction or workmanship
• Defective printing or other production faults

Normal wear and tear, accidental damage, misuse and damage caused by improper washing or care are not generally manufacturing defects.

Other issues, including a product not matching its description, may also entitle you to a remedy under applicable consumer law.

3. Reporting a Defect

We ask customers to inspect their order upon delivery.

If you notice a defect, please contact us within 3 days of receiving your order, where reasonably possible.

Email: hello@foreveraus.com.au

Please include:

• Your order number
• A brief description of the issue
• Clear photographs showing the defect
• A photograph of the complete garment, where possible

This helps us assess issues efficiently.

The three-day reporting period is a requested timeframe, not a restriction on your statutory consumer rights. We will consider claims made after this period in accordance with applicable law.

If photographs are unavailable or insufficient to assess a problem, we may request further information or arrange an appropriate inspection.

4. Return Shipping

For garments that can be returned by ordinary post, customers are responsible for arranging and initially paying return shipping.

Please contact us before posting an item so we can provide the appropriate return instructions.

We recommend using a tracked postal service and keeping your postage receipt.

If a returned product is confirmed to have a fault covered by applicable consumer guarantees, we will reimburse reasonable return postage costs as required by law.

If the product is assessed as not having a covered fault, return shipping will generally remain the customer’s responsibility.

5. Assessment and Refunds

We may assess the photographs, order details and, where reasonably necessary, inspect the garment.

Where a covered fault is established, we will provide the remedy required under applicable consumer law.

Depending on the nature of the issue, this may include repair, replacement, refund or another applicable remedy.

For a major failure under the Australian Consumer Law, customers may generally choose between a refund and replacement.

Refunds will ordinarily be issued to the original payment method unless otherwise agreed.

6. Cropped-Length Items

We do not accept voluntary change-of-mind returns for cropped-length items. Please choose your size and length carefully before ordering.

Cropped-length items remain covered by applicable consumer guarantees. Faulty items and other qualifying issues will be assessed in accordance with applicable law.

7. Incorrect or Damaged Orders

If we send an incorrect product, or your order arrives damaged, please contact us promptly with your order number and photographs where possible.

We will assess and resolve the issue in accordance with applicable consumer protection laws.

8. Your Consumer Rights

Nothing in this policy excludes, restricts or modifies any consumer guarantee or remedy that cannot lawfully be excluded.

Australian customers have rights under the Australian Consumer Law, which may apply regardless of our voluntary returns policy or reporting timeframe.

Customers in other jurisdictions may have additional mandatory consumer rights.

9. Contact

For return and refund enquiries:

FOREVERAUS
Email: hello@foreveraus.com.au
Website: foreveraus.com.au

Please contact us before posting any returned product.