Privacy Policy

Effective 25 October 2026

FOREVERAUS (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, disclose and protect your personal information when you visit https://foreveraus.com.au, place an order, or contact us. We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

• Information you give us - your name, email address, shipping and billing address, phone number, and the contents of any message you send us.
• Order information - the items you buy, order value, and delivery details. Card payments are processed by our payment provider; we do not store full card numbers on our servers.
• Device & usage information - basic technical data such as your IP address, browser type, pages viewed and referring links, collected through cookies and similar technologies.
• On-device data - your shopping bag and your selected region/currency are stored locally in your browser so your experience persists between visits. This stays on your device.

How we use your information

• To process and fulfil your orders and deliver your items.
• To provide customer support and respond to your enquiries.
• To send order and shipping updates, and - only with your consent - marketing emails you can opt out of at any time.
• To operate, secure and improve our website, and to detect and prevent fraud.
• To meet our legal, tax and accounting obligations.

Who we share it with

We do not sell your personal information. We share it only with service providers who help us run the store, and only as needed, including:

• payment processing providers to take payment securely;
• shipping and logistics partners to deliver your order;
• email and customer-support platforms;
• website hosting and privacy-respecting analytics providers; and
• government bodies or advisers where required or permitted by law.

Overseas disclosure

Some of our service providers may store or process information outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with the APPs.

Cookies & local storage

We use cookies and browser local storage to keep your bag and preferences, to keep the site secure, and to understand how the site is used. You can control cookies through your browser settings; disabling them may affect how the site works.

Data security & retention

We take reasonable steps to protect your information from loss, misuse and unauthorised access. We keep personal information only for as long as needed for the purposes above or as required by law, after which it is deleted or de-identified.

Your rights

You may request access to, or correction of, the personal information we hold about you, and you can opt out of marketing at any time. To make a request, email us at hello@foreveraus.com.au.

Complaints

If you have a privacy concern, please contact us first and we will work to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with its effective date.

Contact

Questions about privacy? Email hello@foreveraus.com.au.